Privacy Policy - ComplyQuick DSC

ComplyQuick DSC Services

Effective Date: 6^th June 2025
Last Updated: 6^th June 2025

1. Introduction

Welcome to ComplyQuick DSC Services, a DSC platform by Utility Spider LLP ()(“Company,” “we,” “our,” or “us”), your trusted partner in digital authentication solutions, accessible at https://dsc.complyquick.in. We understand that in today’s digital world, your privacy is not just a preference—it’s a fundamental right that deserves our utmost respect and protection.

At ComplyQuick, we believe that transparency builds trust. That’s why we’ve created this comprehensive Privacy Policy to clearly explain how we handle your personal information. We are committed to protecting your privacy and safeguarding your personal data in strict accordance with applicable Indian laws, including:

The Information Technology Act, 2000 and its amendments
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Guidelines issued by the Controller of Certifying Authorities (CCA)
Other applicable data protection regulations and industry standards

This Privacy Policy serves as your comprehensive guide to understanding how we collect, use, process, store, disclose, and protect your personal and sensitive personal information when you visit our website, engage with our services, or interact with us in any capacity related to Digital Signature Certificates (DSCs). We encourage you to read this policy carefully and reach out to us if you have any questions or concerns.

Our Privacy Commitment:

We collect only the information necessary to provide you with excellent service
We never sell or rent your personal information to third parties for commercial purposes
We implement robust security measures to protect your data
We respect your rights and provide clear channels for you to exercise them
We are transparent about our data practices and regularly update our policies

2. Scope of Services and Policy Coverage

This Privacy Policy governs all interactions you have with ComplyQuick DSC Services and applies comprehensively to our digital ecosystem, which includes:

2.1 Core Platform Services

Our primary mission is to simplify your digital signature journey through:

DSC Consultation and Advisory:

Personalized guidance to help you select the most appropriate DSC type based on your specific professional, business, or personal requirements
Expert consultation on compliance requirements across different industries and use cases
Educational resources and support materials to help you understand DSC applications

Authorized DSC Procurement:

Seamless facilitation of DSC purchases from India’s leading licensed Certifying Authorities (CAs), including eMudhra, VSign, PantaSign, Capricorn, and other authorized entities (as may be added later)
Comparative analysis of different CA offerings to help you make informed decisions
Streamlined application processes that save you time and effort

Documentation and Compliance Support:

Professional assistance in preparing and submitting necessary documentation for DSC issuance
Ensuring full compliance with guidelines issued by the Controller of Certifying Authorities (CCA) under the Information Technology Act, 2000
Quality verification of submitted documents to minimize rejection risks

Customer Care and Support:

Dedicated customer support throughout your DSC journey
Technical assistance and troubleshooting
Regular updates on application status and processing timelines

2.2 Extended Service Coverage

This policy also extends to:

Email communications and newsletters
Customer feedback and survey responses
Support ticket interactions and chat services
Marketing communications (where you have provided consent)
Third-party integrations and partnerships that enhance our service delivery

2.3 Multi-Channel Coverage

Our privacy commitments apply across all touchpoints:

Website interactions and online transactions
Mobile application usage (where applicable)
Email and phone communications
Physical document submissions
Third-party platform integrations

3. Information We Collect – A Detailed Overview

We believe in collecting only the information that is necessary to provide you with exceptional service. Here’s a comprehensive breakdown of the types of information we may collect during your journey with us:

3.1 Personal Information

This includes basic information that helps us identify and communicate with you:

Identity Information:

Full legal name (as per government records)
Date of birth
Recent photograph (passport-size, as per CA requirements)
Video verification recordings (where mandated by specific CAs for enhanced security)
Digital signature specimen
Father’s/Mother’s/Spouse’s name (as required by certain CAs)
Gender and nationality information

Government-Issued Identification Documents: We collect these to verify your identity and comply with regulatory requirements:

Permanent Account Number (PAN) and PAN card copy
Aadhaar Number and Aadhaar card details (where legally permissible and with consent)
Driving License information and copies
Passport details and copies
Voter ID card information
Other government-issued identification documents as specifically required by individual CAs

Contact and Communication Information:

Primary email address for correspondence
Mobile telephone number for SMS and voice communications
Residential address and correspondence address
Business address and office contact details (if applicable)
Emergency contact information (where required)

Professional and Business Information (for organizational DSCs):

Employment details and designation
Company name and registration details
Goods and Services Tax Identification Number (GSTIN)
Business registration documents and certificates
Certificate of Incorporation for companies
Partnership deed for partnerships
Memorandum and Articles of Association
Board resolutions and authorization letters
Other business-related documentation as required by specific CA guidelines

3.2 Sensitive Personal Information

In strict accordance with the SPDI Rules, we may collect sensitive personal information, which we handle with extra care and security measures:

Biometric Information:

Fingerprint data (only when specifically required by certain CAs)
Digital signatures and handwriting samples
Voice recordings for verification purposes

Financial Information:

Payment card details (processed through secure payment gateways)
Bank account information (only when required for specific DSC types)
Transaction history and payment records
Credit/debit card transaction details

Health and Medical Information:

Physical and mental health records (only when specifically required for certain specialized DSC categories such as medical professional DSCs)
Medical certificates and fitness declarations

Personal Characteristics:

Physical characteristics for identification purposes
Any special accommodation requirements

3.3 Technical and Usage Information

We automatically collect certain technical information to improve our services and ensure security:

Device and Browser Information:

IP addresses and geographical location data
Browser type, version, and settings
Device type, model, and operating system
Screen resolution and display preferences
Language preferences and timezone settings

Website Usage Analytics:

Pages visited and time spent on each page
Click patterns and navigation behavior
Search queries and filters used
Download and upload activities
Session duration and frequency of visits

Security and Performance Data:

Login attempts and authentication logs
Error logs and system performance metrics
Security incident logs and access attempts
Cookie data and local storage information

3.4 Information from Third Parties

We may also receive information about you from:

Certifying Authorities during the verification process
Payment processors and financial institutions
Identity verification services
Government databases for KYC compliance
Business partners and affiliated service providers

4. Legal Basis and Purpose of Data Processing – Why We Need Your Information

We want you to understand exactly why we collect your information and how it benefits you. We process your personal data only when we have a valid legal basis to do so:

4.1 Contractual Necessity – Fulfilling Our Service Commitment

When you engage our services, we process your information to:

Service Delivery and Fulfillment:

Evaluate your eligibility for different types of DSCs based on your profile and requirements
Facilitate smooth communication between you and the selected Certifying Authority
Process your DSC application accurately and efficiently
Coordinate document submission and verification processes
Provide real-time updates on your application status
Deliver your DSC securely upon issuance

Customer Support and Relationship Management:

Respond to your queries, concerns, and support requests promptly
Provide technical assistance and troubleshooting guidance
Maintain comprehensive records of our interactions for continuity of service
Offer personalized recommendations based on your specific needs
Resolve any issues or disputes that may arise during the service delivery process

Payment Processing and Financial Management:

Process payments securely through authorized payment gateways
Generate invoices and maintain transaction records
Handle refunds and payment-related queries
Ensure compliance with financial regulations and tax requirements

4.2 Legal Compliance – Meeting Regulatory Obligations

We are legally required to collect and process certain information to:

Know Your Customer (KYC) Compliance:

Verify your identity in accordance with Reserve Bank of India guidelines
Conduct due diligence checks to prevent fraud and money laundering
Maintain records as required by the Prevention of Money Laundering Act, 2002
Report suspicious transactions to relevant authorities when required

Information Technology Act Compliance:

Fulfill obligations under the Information Technology Act, 2000
Comply with SPDI Rules for handling sensitive personal data
Adhere to Controller of Certifying Authorities (CCA) guidelines
Maintain audit trails and transaction logs as required by law

Regulatory Reporting and Documentation:

Submit required reports to regulatory authorities
Maintain prescribed records for statutory periods
Cooperate with government agencies during audits and investigations
Respond to legal processes including court orders and summons

CA-Specific Requirements:

Meet individual Certifying Authority documentation standards
Comply with specific verification procedures mandated by different CAs
Ensure adherence to industry-specific regulations (banking, insurance, etc.)
Maintain records in the format and duration specified by CA guidelines

4.3 Legitimate Business Interests – Improving Your Experience

Where permitted by law and balanced against your privacy rights, we may process information for:

Service Enhancement and Innovation:

Analyze usage patterns to improve our website and service offerings
Develop new features and services based on user feedback and behavior
Conduct market research to better understand customer needs
Optimize our processes to reduce processing times and improve efficiency

Security and Fraud Prevention:

Monitor for suspicious activities and potential security threats
Implement advanced fraud detection mechanisms
Protect against cyber attacks and data breaches
Ensure the integrity of our systems and your data

Business Operations and Analytics:

Generate business intelligence reports for internal management
Conduct performance analysis and quality assessments
Plan resource allocation and capacity management
Evaluate partnership opportunities and vendor relationships

Marketing and Communication (with consent):

Send you relevant updates about our services and industry developments
Provide educational content about digital signatures and compliance
Offer promotions and special services that may interest you
Gather feedback to improve our communication strategies

5. Data Sharing and Disclosure – Who We Share Your Information With

We understand that sharing your personal information is a matter of trust. We are committed to sharing your data only when necessary and always with appropriate safeguards in place. Here’s a detailed explanation of our data sharing practices:

5.1 Authorized and Necessary Sharing

We share your information with the following entities as part of our core service delivery:

Licensed Certifying Authorities (CAs): Your information is shared with your chosen CA for DSC processing:

eMudhra Technologies Limited: For Class 2 and Class 3 DSCs, DGFT certificates, and specialized industry DSCs
VSign Technologies Private Limited: For individual and organizational DSCs, including token-based certificates
PantaSign (Pantasya Technologies): For affordable DSC solutions and bulk organizational requirements
Capricorn CA: For comprehensive DSC services across various categories
Other Licensed CAs: As authorized by the Controller of Certifying Authorities

What We Share with CAs:

Complete application forms with your personal and professional details
Identity verification documents and photographs
Supporting documentation required for your specific DSC type
Payment confirmation and transaction details
Any additional information specifically requested by the CA for verification

Trusted Service Providers: We work with carefully selected third-party service providers who assist us in delivering quality services:

Technology Partners:

Cloud hosting providers for secure data storage and website hosting
Payment gateway providers for secure transaction processing
Email service providers for communication management
SMS gateway providers for instant notifications
Document verification services for authenticity checks

Professional Service Providers:

Legal advisors for compliance and regulatory guidance
Chartered accountants for financial and tax compliance
IT security firms for cybersecurity assessments
Data analytics providers for service improvement insights

All service providers are bound by strict contractual obligations including:

Confidentiality agreements and non-disclosure clauses
Data protection and security requirements
Limited use provisions restricting data usage to specified purposes only
Regular security audits and compliance assessments
Immediate notification requirements for any security incidents

5.2 Legal and Regulatory Disclosure

We may be required to disclose your information to government authorities and law enforcement agencies:

Mandatory Legal Disclosure:

Court Orders: When directed by courts of competent jurisdiction
Legal Processes: In response to subpoenas, warrants, and other legal instruments
Regulatory Authorities: To Reserve Bank of India, Securities and Exchange Board of India, and other regulatory bodies
Law Enforcement: To police, Central Bureau of Investigation, and other investigating agencies
Tax Authorities: To Income Tax Department, GST authorities, and other tax collection agencies

Voluntary Cooperation (where legally permissible):

National Security: Matters involving national security and public safety
Criminal Investigations: Serious criminal matters and ongoing investigations
Fraud Prevention: Cases involving financial fraud or cyber crimes
Public Health: During health emergencies or pandemic situations

Disclosure Process and Safeguards:

We carefully review all disclosure requests for legal validity
We disclose only the minimum information necessary to fulfill the legal requirement
We maintain detailed logs of all disclosures made
We notify you of disclosures where legally permissible and practically feasible
We challenge legally questionable requests through appropriate legal channels

5.3 Business Transfers and Corporate Transactions

In the event of significant business changes:

Merger or Acquisition:

If ComplyQuick is acquired by or merged with another company, your information may be transferred as part of the business assets
We will provide advance notice of such transfers and ensure that privacy protections continue

Asset Sale or Transfer:

If we sell or transfer specific business assets, associated customer data may be included
Any such transfer will be subject to confidentiality agreements and privacy commitments

Bankruptcy or Insolvency:

In unlikely events of business closure, customer data will be handled in accordance with applicable laws
We will make reasonable efforts to notify customers and provide options for data retrieval

5.4 Strictly Prohibited Sharing

We want to be absolutely clear about what we DO NOT do with your information:

Commercial Exploitation:

We never sell your personal information to marketers, advertisers, or data brokers
We do not rent or lease your data to third parties for commercial purposes
We do not share your information for unsolicited marketing or promotional activities

Unauthorized Access:

We do not provide your information to unauthorized third parties
We do not allow employees to access your data for personal purposes
We do not share your information with entities not bound by appropriate privacy agreements

Data Monetization:

We do not create revenue streams by selling access to your personal information
We do not participate in data trading or information brokerage activities
We do not allow third parties to use your data for their independent business purposes

5.5 International Data Transfers

Current Practice:

We primarily process and store your data within India using Indian service providers
Where international transfers are necessary, we ensure adequate protection through:
- Standard contractual clauses approved by regulatory authorities
- Adequacy determinations for countries with equivalent data protection laws
- Your explicit consent for specific transfer purposes

Notification and Consent:

We will notify you if we plan to transfer your data outside India
We will obtain your explicit consent for such transfers where required by law
We will provide details about the receiving country’s data protection standards

6. Data Security Measures – Protecting Your Information Like Our Own

Your trust is our most valuable asset, and we take the security of your personal information as seriously as we would our own family’s data. We have implemented a comprehensive, multi-layered security framework that combines cutting-edge technology with rigorous organizational practices to safeguard your information at every step of your journey with us.

6.1 Advanced Technical Safeguards

We employ state-of-the-art security technologies to create multiple layers of protection around your data:

Encryption and Data Protection:

End-to-End Encryption: All data transmission between your device and our servers is protected using military-grade encryption protocols (AES-256 encryption standard)
Secure Socket Layer (SSL) Certificates: Our website uses Extended Validation SSL certificates to ensure secure communication channels
Database Encryption: Your personal information is encrypted both in transit and at rest using industry-leading encryption algorithms
Tokenization: Sensitive data like payment information is tokenized, meaning we store random tokens instead of actual sensitive data
Encrypted Backups: All backup systems maintain the same level of encryption as our primary storage systems

Access Controls and Authentication:

Multi-Factor Authentication (MFA): Our systems require multiple forms of verification before granting access to your data
Role-Based Access Control: Employees can only access information necessary for their specific job functions
Biometric Authentication: Where possible, we use fingerprint and facial recognition for additional security layers
Session Management: Automatic logout procedures and session timeouts to prevent unauthorized access
IP Whitelisting: Restricted access from only approved IP addresses and geographical locations

Continuous Security Monitoring:

24/7 Security Operations Center: Real-time monitoring of all system activities and potential threats
Intrusion Detection Systems: Advanced systems that identify and respond to suspicious activities immediately
Regular Security Audits: Comprehensive third-party security assessments conducted quarterly
Vulnerability Scanning: Automated daily scans to identify and address potential security weaknesses
Penetration Testing: Annual ethical hacking exercises to test our security defenses

Infrastructure Security:

Secure Data Centers: Your information is stored in certified, physically secure data centers with 24/7 monitoring
Redundant Systems: Multiple backup systems ensure data availability even during system failures
Disaster Recovery Plans: Comprehensive procedures to restore services quickly in case of emergencies
Network Security: Advanced firewalls, intrusion prevention systems, and network segmentation

6.2 Organizational Security Measures

Technology alone isn’t enough—we believe that strong security culture and practices are equally important:

Employee Security Training and Awareness:

Comprehensive Onboarding: All new employees undergo extensive data protection and privacy training
Regular Training Updates: Quarterly security awareness sessions and updates on latest threats
Privacy by Design: Our teams are trained to consider privacy implications in every decision
Incident Response Training: Regular drills and simulations to ensure effective response to security incidents
Confidentiality Agreements: All employees sign strict confidentiality and non-disclosure agreements

Access Management and Controls:

Principle of Least Privilege: Employees have access only to the minimum data required for their roles
Regular Access Reviews: Quarterly reviews of all access permissions and prompt removal of unnecessary access
Segregation of Duties: Critical operations require approval from multiple authorized personnel
Clean Desk Policy: Physical security measures to prevent unauthorized access to sensitive information
Secure Communication Channels: All internal communications about sensitive matters use encrypted channels

Policy and Procedure Framework:

Information Security Policy: Comprehensive policies covering all aspects of data protection
Regular Policy Updates: Annual review and updates to security policies based on evolving threats
Compliance Monitoring: Regular internal audits to ensure adherence to security policies
Vendor Security Requirements: All third-party vendors must meet our stringent security standards
Document Control: Secure handling and disposal of physical and electronic documents

Incident Response and Management:

24/7 Incident Response Team: Dedicated team ready to respond to security incidents immediately
Escalation Procedures: Clear protocols for different types of security incidents
Customer Notification: Transparent communication about any incidents that may affect your data
Post-Incident Analysis: Comprehensive reviews to prevent similar incidents in the future
Regulatory Reporting: Prompt reporting to relevant authorities as required by law

6.3 Honest Communication About Security Limitations

We believe in complete transparency about both our strengths and limitations:

Acknowledging Inherent Risks: While we implement the most advanced security measures available, we want to be honest with you about the realities of digital security. No system in the world can guarantee 100% security against all possible threats. The internet, by its very nature, carries inherent risks that even the most sophisticated security measures cannot completely eliminate.

What This Means for You:

Shared Responsibility: While we protect your data with enterprise-grade security, you also play a crucial role in maintaining security through safe browsing practices and protecting your login credentials
Continuous Improvement: We constantly monitor emerging threats and upgrade our security measures accordingly
Transparent Communication: If we ever experience a security incident, we commit to notifying you promptly and transparently about what happened and what we’re doing about it

Your Role in Security:

Use strong, unique passwords for your accounts
Keep your devices and browsers updated with the latest security patches
Be cautious about sharing personal information over unsecured networks
Report any suspicious activities or communications immediately
Log out of your accounts when using shared or public devices

7. Data Retention – How Long We Keep Your Information

We understand that your personal information shouldn’t be kept indefinitely. Our data retention practices are designed to balance your privacy rights with legal requirements and business needs, ensuring we keep your information only as long as necessary and no longer.

7.1 Our Retention Philosophy

We follow a “minimum necessary” approach to data retention, which means:

Purpose Limitation: We keep your data only as long as needed for the specific purposes we collected it
Legal Compliance: We maintain records for periods required by applicable laws and regulations
Business Necessity: We retain information only when there’s a legitimate business need
Your Control: We respect your requests for data deletion whenever legally permissible

7.2 Specific Retention Periods

Here’s exactly how long we keep different types of your information:

DSC Application and Transaction Records:

Active Application Data: Maintained until DSC issuance is complete, plus 1 year for support purposes
Completed Transaction Records: Retained for 7 years as required by Indian financial regulations
Payment Information: Credit/debit card details are not stored; transaction records kept for 7 years
Communication Records: Email and chat correspondence retained for 3 years for quality assurance

Identity and Verification Documents:

KYC Documents: Retained for 7 years from the date of DSC issuance as per regulatory requirements
Biometric Data: Deleted immediately after verification, unless required by specific CA guidelines
Photograph and Video Verification: Retained for the duration of DSC validity plus 2 years
Supporting Documents: Business registration documents retained for 10 years for organizational DSCs

Account and User Data:

User Account Information: Maintained while your account is active, plus 3 years after account closure
Website Usage Analytics: Aggregated data retained for 2 years; individual tracking data deleted after 13 months
Customer Support Records: Maintained for 5 years to ensure continuity of service
Marketing Consent Records: Retained until consent is withdrawn, then deleted within 30 days

Legal and Compliance Records:

Audit Trails: Maintained for 7 years as required by IT Act and CA regulations
Regulatory Correspondence: Retained permanently or as specified by relevant authorities
Legal Proceedings Records: Maintained until case resolution plus applicable limitation periods
Incident Response Logs: Retained for 5 years for security analysis and improvement

7.3 Automated Deletion and Data Lifecycle Management

We use advanced data management systems to ensure timely deletion:

Automated Deletion Systems:

Scheduled Deletion: Automated systems delete data when retention periods expire
Notification Systems: We receive alerts when data is approaching deletion dates
Verification Processes: Manual verification before deletion of critical records
Backup Purging: Deleted data is also removed from all backup systems

Data Lifecycle Monitoring:

Regular Audits: Quarterly reviews of all retained data to ensure compliance with retention schedules
Classification Systems: All data is classified by type and tagged with appropriate retention periods
Access Restrictions: Older data has progressively restricted access as it approaches deletion
Anonymization: Where possible, old data is anonymized rather than deleted to preserve analytical value

7.4 Your Deletion Rights and Requests

You have significant control over your data retention:

How to Request Deletion:

Simple Process: Email us at support@complyquick.in with your deletion request
Identity Verification: We’ll verify your identity to ensure we’re responding to the correct person
Scope Clarification: We’ll confirm exactly what data you want deleted and explain any limitations
Timeline Commitment: Most deletion requests are processed within 30 days

Limitations on Deletion:

Legal Requirements: Some data must be retained by law (tax records, audit trails, regulatory filings)
Active Transactions: Data related to ongoing DSC applications cannot be deleted until completion
Dispute Resolution: Information may be retained if there are pending legal matters or disputes
CA Requirements: Some information must be retained to comply with Certifying Authority obligations

What Happens After Deletion:

Secure Deletion: Data is securely overwritten using industry-standard deletion methods
Backup Removal: Deleted data is also removed from all backup systems within 90 days
Confirmation: You’ll receive written confirmation when deletion is complete
Irreversibility: Once deleted, data cannot be recovered, so we’ll confirm your request before proceeding

8. Your Rights and Choices – Empowering You to Control Your Data

At ComplyQuick, we believe that your personal information belongs to you, and you should have meaningful control over how it’s used. We’ve designed our systems and processes to make it as easy as possible for you to exercise your rights and make informed choices about your data.

8.1 Understanding Your Rights

Under Indian data protection laws, particularly the SPDI Rules and IT Act, you have several important rights regarding your personal information:

Fundamental Principles:

Transparency: You have the right to know what data we collect and how we use it
Control: You can make choices about how your data is processed
Accuracy: You can ensure your information is correct and up-to-date
Portability: You can obtain copies of your data in a usable format
Deletion: You can request removal of your data (subject to legal limitations)

8.2 Your Access Rights – Know What We Know

You have the right to access your personal information and understand how we’re processing it:

What You Can Request:

Complete Data Report: A comprehensive report of all personal information we hold about you
Processing Activities: Details about how we use your data, who we share it with, and why
Data Sources: Information about where we obtained your data
Retention Periods: How long we plan to keep your information
Third-Party Sharing: Complete list of organizations that have received your data

How to Request Access:

Email Us: Send your request to support@complyquick.in with “Data Access Request” in the subject line
Identity Verification: We’ll verify your identity using information from your account
Specific Requests: Let us know if you want specific categories of data or all information
Timeline: We’ll provide your data within 30 days of verification
Format: Data will be provided in a secure, readable format (PDF or secure portal access)

No Cost to You:

Free Access: Your first access request each year is completely free
Additional Requests: Subsequent requests may incur a nominal administrative fee (₹500 maximum)
Complex Requests: Extensive requests may take up to 45 days to fulfill

8.3 Your Correction Rights – Keep Your Information Accurate

Accuracy is crucial for DSC services, so we make it easy for you to keep your information current:

What You Can Correct:

Personal Details: Name, address, phone number, email address
Professional Information: Job title, company details, business address
Preferences: Communication preferences, service preferences
Supporting Documents: Updated versions of identity or business documents

How to Make Corrections:

Online Account: Log into your account and update information directly
Email Updates: Send corrections to support@complyquick.in with supporting documentation
Phone Support: Call our customer service team during business hours
Document Updates: Submit new versions of documents through our secure portal

Verification Process:

Document Verification: Significant changes may require supporting documentation
Identity Confirmation: We may need to verify your identity for security purposes
CA Notification: Some changes may need to be communicated to relevant Certifying Authorities
Confirmation: You’ll receive confirmation once corrections are made

8.4 Your Deletion Rights – The Right to Be Forgotten

You have the right to request deletion of your personal information in certain circumstances:

When You Can Request Deletion:

Service Completion: After your DSC service is complete and retention period expires
Consent Withdrawal: If you withdraw consent for data processing
Unlawful Processing: If we’ve processed your data without proper legal basis
No Longer Necessary: If the data is no longer needed for the original purpose

Limitations on Deletion:

Legal Obligations: We must retain some data to comply with laws (typically 7 years for financial records)
Ongoing Transactions: Active DSC applications require data retention until completion
Dispute Resolution: Data may be retained if there are pending legal matters
Legitimate Interests: Some data may be retained for fraud prevention or security purposes

Deletion Process:

Written Request: Email your deletion request to support@complyquick.in
Scope Discussion: We’ll explain what can be deleted and what must be retained
Confirmation: You’ll need to confirm your request after understanding the implications
Secure Deletion: Approved data is securely deleted from all systems within 30 days
Verification: You’ll receive written confirmation when deletion is complete

8.5 Your Consent Management Rights

For processing based on your consent, you have additional rights:

Consent Withdrawal:

Marketing Communications: Unsubscribe from promotional emails or SMS at any time
Optional Services: Opt out of non-essential services like surveys or feedback requests
Data Sharing: Withdraw consent for data sharing with specific partners (where legally permissible)
Future Processing: Prevent future processing for certain purposes

How to Manage Consent:

Email Preferences: Use unsubscribe links in our emails
Account Settings: Manage preferences through your online account
Direct Contact: Email us at support@complyquick.in
Phone Support: Call our customer service team

8.6 How to Exercise Your Rights – Making It Simple

We’ve streamlined the process to make exercising your rights as simple as possible:

Step-by-Step Process:

Contact Us: Email support@complyquick.in or call our customer service line
Specify Your Request: Clearly state what right you want to exercise and what specific action you want
Identity Verification: We’ll verify your identity to protect your privacy
Processing: We’ll process your request and keep you informed of progress
Completion: You’ll receive confirmation when your request is fulfilled

What We Need from You:

Clear Request: Specify exactly what you want (access, correction, deletion, etc.)
Identity Proof: Government-issued ID matching your account information
Account Details: Information to help us locate your records quickly
Specific Details: For corrections, provide the exact changes you want made

Our Response Timeline:

Acknowledgment: We’ll acknowledge your request within 24 hours
Processing: Most requests are completed within 15-30 days
Complex Requests: Extensive requests may take up to 45 days
Updates: We’ll keep you informed of progress throughout the process

No Retaliation Policy:

Service Continuity: Exercising your rights will not affect the quality of service you receive
No Penalties: There are no fees or penalties for exercising your legitimate rights
Respect: We respect your choices and will never pressure you to withdraw requests

9. Cookies and Tracking Technologies – Understanding How We Enhance Your Experience

We want to be completely transparent about how we use cookies and similar technologies on our website. These small pieces of technology help us provide you with a better, more personalized experience while also helping us understand how to improve our services. Let’s break down exactly what we use and why, in plain language.

9.1 What Are Cookies and Why Do We Use Them?

Think of cookies as your website’s memory—they help our site remember your preferences and provide a smoother experience:

Essential Cookies (Always Active): These cookies are necessary for our website to function properly and cannot be disabled:

Security Cookies: Protect against fraud and unauthorized access to your account
Session Cookies: Remember you’re logged in as you move between pages
Authentication Cookies: Verify your identity when you access secure areas
Load Balancing Cookies: Ensure optimal website performance by distributing traffic
Error Tracking Cookies: Help us identify and fix technical issues quickly

Functional Cookies (With Your Permission): These cookies enhance your experience by remembering your preferences:

Language Preferences: Remember your preferred language and regional settings
Form Data: Save information you’ve entered in forms (except sensitive data)
Accessibility Settings: Remember your accessibility preferences for visual or audio needs
Theme Preferences: Maintain your choice of light or dark theme
Recent Searches: Help you quickly find DSC types you’ve previously looked at

Analytics Cookies (With Your Consent): These help us understand how our website is used so we can improve it:

Usage Analytics: Track which pages are most visited and helpful
Performance Monitoring: Identify slow-loading pages and technical issues
User Journey Analysis: Understand how users navigate through the DSC application process
Error Tracking: Identify and fix problems that users encounter
Feature Usage: Understand which features are most valuable to our users

Marketing Cookies (Only With Your Explicit Consent): These cookies help us provide relevant information and services:

Interest Tracking: Show you information about DSC types that match your interests
Engagement Measurement: Understand which content is most helpful
Retargeting Cookies: Show relevant information when you visit other websites
Social Media Integration: Enable sharing features for social platforms

9.2 Detailed Cookie Information

Here’s a comprehensive breakdown of the specific cookies we use:

First-Party Cookies (Set by ComplyQuick):

Session ID: Maintains your login session securely
CSRF Token: Protects against cross-site request forgery attacks
User Preferences: Stores your language, theme, and accessibility settings
Application Progress: Remembers where you left off in DSC applications
Security Flags: Tracks authentication status and security settings

Third-Party Cookies (Set by Our Partners):

Google Analytics: Provides website usage statistics and user behavior insights
Payment Gateway Cookies: Secure payment processing (from authorized payment processors)
reCAPTCHA: Protects against spam and automated attacks
Customer Support Chat: Enables our live chat functionality
SSL Certificate Verification: Ensures secure connection to our servers

Cookie Lifespan:

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain for specific periods:
- Security cookies: 30 days
- Preference cookies: 1 year
- Analytics cookies: 2 years (anonymized after 14 months)
- Marketing cookies: 90 days (where consented)

9.3 Your Cookie Choices and Control

You have complete control over how cookies are used on your device:

Browser-Level Controls:

Block All Cookies: Most browsers allow you to block all cookies
Accept Only First-Party: You can allow only cookies from our website
Prompt for Each Cookie: Set your browser to ask permission for each cookie
Delete Existing Cookies: Clear all existing cookies from your browser
Incognito/Private Browsing: Use private browsing mode to avoid storing cookies

Our Cookie Management Tools:

Cookie Consent Banner: Choose your preferences when you first visit our site
Privacy Settings: Access cookie preferences through your account settings
Granular Control: Choose specific types of cookies you want to allow
Easy Opt-Out: Change your mind anytime through our privacy center
Mobile Options: Manage cookies on mobile devices through app settings

Impact of Disabling Cookies: We want you to understand what happens if you choose to disable cookies:

Essential Cookies: Disabling these may prevent login and core functionality
Functional Cookies: You may need to re-enter preferences on each visit
Analytics Cookies: Won’t affect your experience, but limits our ability to improve
Marketing Cookies: You may see less relevant information and offers

9.4 Other Tracking Technologies We Use

Beyond cookies, we use several other technologies to improve your experience:

Web Beacons (Pixel Tags):

Email Tracking: Help us understand if our emails are helpful and relevant
Page Performance: Monitor how quickly pages load for different users
Error Detection: Automatically detect and report technical issues
Security Monitoring: Identify suspicious activities and potential threats

Local Storage:

Application Data: Store DSC application progress locally for faster access
User Preferences: Maintain settings without sending data to our servers
Offline Functionality: Allow certain features to work without internet connection
Performance Optimization: Cache frequently accessed data for faster loading

Fingerprinting and Device Recognition:

Fraud Prevention: Identify potentially fraudulent activities
Security Enhancement: Recognize your trusted devices for faster login
Personalization: Provide device-appropriate user interfaces
Technical Support: Identify device-specific issues and provide relevant help

9.5 Third-Party Tracking and Your Privacy

We work with trusted partners who may also use tracking technologies:

Our Partner Selection Criteria:

Privacy Compliance: All partners must meet strict privacy standards
Data Minimization: Partners can only collect data necessary for their services
Consent Requirements: Partners must respect your cookie preferences
Transparency: Partners must clearly explain their data practices
Security Standards: Partners must maintain appropriate security measures

How to Opt Out of Third-Party Tracking:

Industry Opt-Out Tools: Use tools like the Digital Advertising Alliance opt-out
Browser Privacy Settings: Enable “Do Not Track” in your browser settings
Direct Opt-Out: Contact third-party services directly to opt out
Ad Blockers: Use reputable ad-blocking software to limit tracking
Privacy-Focused Browsers: Consider browsers designed for enhanced privacy

10. Third-Party Links and Services – Navigating Beyond Our Platform

Your journey with ComplyQuick often involves interacting with various third-party services, from Certifying Authority portals to payment gateways. We want to ensure you understand exactly what happens when you venture beyond our platform and how to protect your privacy throughout the entire process.

10.1 Types of Third-Party Services You’ll Encounter

During your DSC journey, you may interact with several categories of external services:

Certifying Authority Portals: When you apply for a DSC, you’ll be directed to your chosen CA’s portal for certain processes:

eMudhra Portal: For Class 2 and Class 3 DSCs, including video verification and document submission
VSign Platform: For individual and organizational certificates, including token-based solutions
PantaSign Interface: For affordable DSC options with streamlined application processes
Capricorn Systems: For comprehensive DSC services across various professional categories
Other Licensed CAs: As authorized by the Controller of Certifying Authorities

What Happens on CA Portals:

Direct Data Submission: You’ll enter information directly into their systems
Document Upload: Upload identity and supporting documents to their secure servers
Video Verification: Complete live video verification sessions with CA representatives
Certificate Download: Receive your digital certificate directly from their platform
Technical Support: Access CA-specific technical support and troubleshooting

Payment and Financial Services: We use trusted payment partners to process your transactions securely:

Payment Gateways: Razorpay, PayU, CCAvenue, and other RBI-authorized payment processors
Banking Interfaces: Direct integration with major Indian banks for net banking
Digital Wallets: Paytm, PhonePe, Google Pay, and other UPI-enabled services
International Payments: PayPal and other services for international customers
EMI Partners: Financial institutions offering installment payment options

Government and Regulatory Portals: Some DSC applications require interaction with government platforms:

Income Tax Portal: For tax-related DSC applications and verification
GST Portal: For business-related DSC requirements
MCA Portal: For company-related DSC applications
Banking Regulatory Portals: For financial sector DSC requirements
Professional Body Portals: For profession-specific DSC applications

Support and Communication Services: We integrate with various services to provide comprehensive support:

Customer Support Platforms: Zendesk, Freshdesk, or similar customer service tools
Communication Services: WhatsApp Business, SMS gateways, email services
Video Conferencing: Zoom, Google Meet, or other platforms for customer support
Document Verification: Third-party services for document authenticity checks
Translation Services: For customers who need assistance in regional languages

10.2 How We Protect You During Third-Party Interactions

We take several measures to ensure your safety when interacting with third-party services:

Vetting and Due Diligence:

Security Assessments: We thoroughly evaluate the security practices of all partners
Privacy Policy Reviews: We ensure partners have appropriate privacy protections
Compliance Verification: We confirm partners meet relevant regulatory requirements
Regular Audits: We periodically review partner practices and security measures
Incident Response: We have procedures to address any security issues with partners

Data Sharing Safeguards:

Minimum Necessary: We share only the data required for the specific service
Purpose Limitation: Data shared with partners can only be used for agreed purposes
Retention Limits: We specify how long partners can retain your information
Deletion Requirements: Partners must delete your data when no longer needed
Access Controls: Partners must implement appropriate access restrictions

Contractual Protections:

Data Processing Agreements: Formal contracts governing how partners handle your data
Confidentiality Clauses: Legal obligations to maintain the confidentiality of your information
Security Requirements: Mandatory security standards that partners must maintain
Breach Notification: Requirements for partners to notify us of any security incidents
Audit Rights: Our right to audit partner security practices and compliance

10.3 What You Need to Know About Third-Party Privacy Practices

Each third-party service has its own privacy policy and data practices:

Certifying Authority Privacy Practices:

Independent Policies: Each CA has its own privacy policy that governs their data collection and use
Regulatory Compliance: CAs must comply with Controller of Certifying Authorities guidelines
Data Retention: CAs may have different retention periods based on regulatory requirements
International Transfers: Some CAs may transfer data internationally for processing
User Rights: Your rights may vary depending on the specific CA’s policies

Payment Processor Privacy:

PCI DSS Compliance: All payment processors must comply with Payment Card Industry standards
Transaction Data: Payment processors collect transaction information for processing and fraud prevention
Financial Regulations: Payment processors are subject to RBI and other financial regulations
International Standards: Many processors follow international privacy standards
Data Sharing: Payment processors may share data with banks and financial institutions

Government Portal Privacy:

Official Policies: Government portals have their own privacy policies and data practices
Regulatory Purpose: Government agencies collect data for specific regulatory purposes
Legal Authority: Government data collection is typically based on legal authority
Retention Periods: Government agencies may have specific retention requirements
Access Rights: Your rights regarding government-held data may be governed by different laws

10.4 Your Responsibilities and Best Practices

While we provide guidance and protection, you also play a crucial role in maintaining your privacy:

Before Sharing Information:

Read Privacy Policies: Always review the privacy policy of third-party services before providing information
Check Security Indicators: Look for SSL certificates and security indicators (lock icon in browser)
Verify Authenticity: Ensure you’re on the legitimate website by checking the URL carefully
Understand Purposes: Make sure you understand why the third party needs your information
Limit Information: Provide only the information that’s necessary for the service

During Third-Party Interactions:

Use Secure Connections: Always use secure, private internet connections
Avoid Public WiFi: Don’t enter sensitive information on public or unsecured networks
Log Out Properly: Always log out of third-party services when you’re finished
Monitor Activities: Keep track of what information you’ve shared and with whom
Save Documentation: Keep records of your interactions and transactions

After Third-Party Interactions:

Monitor Accounts: Regularly check your accounts for any unauthorized activities
Review Statements: Check payment statements and transaction records
Update Information: Keep your information current with all relevant services
Report Issues: Immediately report any suspicious activities or privacy concerns
Exercise Rights: Use your rights to access, correct, or delete information where appropriate

10.5 When Things Go Wrong – Getting Help and Support

If you encounter problems with third-party services, here’s how we can help:

Immediate Support:

Contact Us First: Reach out to our customer support team for guidance and assistance
Escalation Procedures: We can escalate issues to our partner contacts for faster resolution
Alternative Solutions: We may be able to suggest alternative approaches or services
Documentation Assistance: We can help you document issues for complaints or disputes
Regulatory Guidance: We can provide information about relevant regulatory authorities

Partner Accountability:

Performance Monitoring: We monitor partner performance and address recurring issues
Contract Enforcement: We can enforce contractual obligations regarding service quality
Partner Replacement: In cases of persistent problems, we may switch to alternative partners
Feedback Integration: We use customer feedback to improve partner selection and management
Continuous Improvement: We regularly review and improve our third-party relationships

Your Recourse Options:

Direct Complaints: You can file complaints directly with third-party services
Regulatory Complaints: Report issues to relevant regulatory authorities
Consumer Forums: Use consumer dispute resolution mechanisms
Legal Remedies: Pursue legal remedies for serious privacy violations or damages
Industry Associations: Contact relevant industry associations for dispute resolution

Prevention and Education:

Regular Updates:

Expanded Privacy Policy Sections 11-15

11. Indemnification and Limitation of Liability

11.1 Understanding Your Responsibility as a User

When you choose to use our Digital Signature Certificate (DSC) services, we want to ensure you understand the nature of our relationship and your responsibilities. We serve as your trusted intermediary, connecting you with authorized Certifying Authorities who are licensed by the Controller of Certifying Authorities (CCA) under the Information Technology Act, 2000.

By engaging with our services, you acknowledge and agree that:

Our Role as Facilitator: We act as a service facilitator between you and the Certifying Authorities. While we streamline the application process and provide technical support, the final decision regarding DSC issuance rests with the respective Certifying Authority.
Your Data Accuracy Obligation: You bear the primary responsibility for ensuring that all information, documents, and declarations you provide are accurate, complete, and authentic. This includes personal details, identity documents, and any supporting materials required for DSC application.
Process Facilitation, Not Guarantee: While we commit to facilitating your DSC application process efficiently and professionally, we cannot guarantee the issuance of your Digital Signature Certificate, as this decision is made independently by the Certifying Authorities based on their verification procedures and compliance requirements.

11.2 Your Agreement to Indemnify Us

To maintain the integrity of our services and protect all parties involved, you agree to indemnify, defend, and hold harmless ComplyQuick Digital Solutions Private Limited, its subsidiaries, affiliates, directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to:

Information-Related Issues:

Your submission of false, inaccurate, misleading, or incomplete information during the application process
Any misrepresentation of your identity, credentials, or authorization to apply for a DSC
Fraudulent use of another person’s information or documents

Authority-Related Matters:

Delays, rejections, revocations, or suspension of your DSC application or certificate by Certifying Authorities
Additional verification requirements or compliance issues raised by regulatory bodies
Changes in regulatory requirements or policies that affect your application

Security and Access Issues:

Unauthorized access to your account or information due to your failure to maintain account security
Data breaches or security incidents that occur due to your negligence or sharing of login credentials
Compromise of your DSC due to inadequate safeguarding on your part

Legal and Regulatory Violations:

Your violation of this Privacy Policy, Terms of Service, or any applicable laws and regulations
Your use of the DSC for illegal or unauthorized purposes
Any third-party claims arising from your use of our services or your DSC

11.3 Limitation of Our Liability

Understanding the limitations of liability helps set clear expectations about our responsibilities and yours:

Scope of Limitation: Our total liability to you for any and all claims arising from or related to our services shall be limited to the maximum extent permitted under applicable Indian law, including but not limited to the Indian Contract Act, 1872, and the Consumer Protection Act, 2019.

Specific Limitations:

Third-Party Actions: We are not liable for actions, decisions, delays, or failures by Certifying Authorities, government agencies, or other third-party service providers
Technical Issues: Our liability for technical disruptions, system maintenance, or force majeure events is limited to reasonable efforts to restore services
Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities

Reasonable Care Standard: We commit to exercising reasonable care and skill in providing our services, consistent with industry standards and regulatory requirements applicable to DSC intermediaries in India.

12. International Data Transfers and Cross-Border Processing

12.1 Our Commitment to Data Protection Across Borders

In today’s interconnected digital world, we recognize that certain aspects of our service delivery may involve the transfer or processing of your personal information outside India. We are committed to ensuring that any such transfers are conducted with the highest standards of data protection.

12.2 Legal Framework for International Transfers

Our international data transfer practices are governed by the Digital Personal Data Protection Act, 2023, which allows transfer of personal data outside India, except to countries specifically restricted by the central government through notification. We continuously monitor the list of restricted countries as notified by the Government of India to ensure compliance.

12.3 Safeguards and Protection Measures

When transferring your personal data internationally, we implement appropriate safeguards including:

Contractual Protections:

Standard contractual clauses approved by Indian regulatory authorities
Data processing agreements with international service providers
Binding corporate rules for intra-group transfers

Technical and Organizational Measures:

End-to-end encryption during data transmission
Secure data storage protocols in compliance with international standards
Regular security audits of international service providers

Ongoing Monitoring:

Continuous assessment of data protection laws in recipient countries
Regular review of transfer mechanisms and safeguards
Immediate cessation of transfers if adequate protection cannot be ensured

12.4 Your Rights Regarding International Transfers

You have the right to:

Be informed about any international transfers of your personal data
Object to transfers that do not meet adequate protection standards
Request information about the safeguards in place for international transfers
Withdraw consent for transfers where applicable

13. Grievance Redressal and Support Mechanism

13.1 Our Commitment to Addressing Your Concerns

We believe that transparent and effective grievance redressal is fundamental to maintaining trust and ensuring your satisfaction with our services. Our grievance mechanism is designed to address your concerns promptly, fairly, and in accordance with Indian regulatory requirements.

13.2 Appointment of Grievance Officer

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have designated a Grievance Officer who shall redress grievances expeditiously within one month from the date of receipt.

Grievance Officer Details:

Name: [To be filled – Grievance Officer Name]
Designation: Chief Privacy Officer and Grievance Redressal Head
Email: grievance@complyquick.in
Phone: [To be filled – Direct Contact Number]
Address: [To be filled – Complete Business Address with PIN Code]
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

13.3 Types of Grievances We Address

Our grievance mechanism covers a comprehensive range of concerns including:

Privacy and Data Protection Issues:

Unauthorized collection, use, or disclosure of your personal information
Concerns about data accuracy, completeness, or retention
Requests for data correction, deletion, or portability
Issues related to consent management and withdrawal

Service Delivery Concerns:

Delays in application processing or status updates
Technical issues with our platform or services
Billing or payment-related disputes
Quality of customer support received

Regulatory Compliance Matters:

Violations of this Privacy Policy or Terms of Service
Non-compliance with applicable data protection laws
Concerns about our security practices or data handling

13.4 How to File a Grievance

Step 1: Initial Contact

Submit your grievance via email to grievance@complyquick.in
Call our Grievance Officer directly during business hours
Use the grievance form available on our website
Send a written complaint to our registered address

Step 2: Information to Include

Your full name and contact information
Account details or reference number (if applicable)
Detailed description of your concern or complaint
Any supporting documents or evidence
Your expected resolution or outcome

Step 3: Acknowledgment and Tracking

We will acknowledge receipt of your grievance within 24 hours
You will receive a unique grievance reference number for tracking
Our team will begin investigation immediately upon acknowledgment

13.5 Our Resolution Process and Timeline

Investigation Phase (Days 1-15):

Detailed review of your complaint and supporting evidence
Internal investigation involving relevant departments
Consultation with legal and compliance teams if required
Communication with you for additional information if needed

Resolution Phase (Days 16-30):

Formulation of appropriate resolution based on investigation findings
Internal approval of proposed resolution
Communication of resolution to you with detailed explanation
Implementation of corrective measures where applicable

Follow-up Phase (Days 31-45):

Monitoring of implemented solutions
Follow-up communication to ensure satisfaction
Documentation of lessons learned for process improvement

13.6 Escalation and External Remedies

If you are not satisfied with our resolution:

Internal Escalation:

Request escalation to our Chief Executive Officer
Seek review by our Board of Directors if necessary

External Remedies:

File a complaint with the appropriate regulatory authority
Seek legal remedies under applicable consumer protection laws
Contact relevant industry associations or ombudsman services

14. Updates and Modifications to This Privacy Policy

14.1 Our Approach to Policy Evolution

We recognize that privacy and data protection is an evolving field, influenced by changes in technology, regulatory requirements, business practices, and user expectations. Our commitment is to maintain a Privacy Policy that remains current, comprehensive, and protective of your interests.

14.2 Circumstances Requiring Policy Updates

We may modify this Privacy Policy to reflect:

Regulatory Changes:

New data protection laws or amendments to existing legislation
Regulatory guidance or orders from competent authorities
Changes in international data transfer requirements
Industry-specific compliance requirements for DSC services

Business Evolution:

Introduction of new services or features
Changes in our data processing activities or purposes
Adoption of new technologies or service providers
Corporate restructuring or business model changes

Enhanced Protection:

Implementation of additional security measures
Expansion of user rights and choices
Improvement in transparency and accountability measures
Incorporation of best practices and industry standards

14.3 Our Notification Process

Material Changes: For significant modifications that may affect your rights or our data processing activities, we will:

Send personalized email notifications to all registered users at least 30 days before implementation
Display prominent notices on our website homepage and user dashboard
Provide clear summaries of key changes in plain language
Offer opportunities for you to ask questions or provide feedback

Minor Updates: For technical corrections, clarifications, or minor administrative changes:

Update the “Last Modified” date at the top of this Privacy Policy
Maintain a change log documenting all modifications
Include brief explanations of changes in our regular communications

14.4 Your Options Following Policy Updates

Acceptance: Continued use of our services after the effective date of policy changes constitutes your acceptance of the revised Privacy Policy.

Objection: If you disagree with material changes:

Contact our Grievance Officer to discuss your concerns
Exercise your right to data portability if you wish to switch services
Request account closure and data deletion in accordance with our retention policies

Clarification:

Reach out to our customer support team for explanations of any changes
Schedule a consultation with our privacy team for detailed discussions
Access our FAQ section for commonly asked questions about policy updates

15. Contact Information and Support Channels

15.1 Multiple Ways to Connect With Us

We believe that accessible communication is essential for building trust and providing excellent service. We offer multiple channels for you to contact us based on your preference and the nature of your inquiry.

15.2 Primary Contact Information

ComplyQuick DSC Services(Utility Spider LLP)

Corporate Office:

Address: Kad-001, Shipra Srishti, Indirapuram, Ghaziabad-201014
Phone: +91-8368817630
Email: support@complyquick.in
Website: https://dsc.complyquick.in

Business Hours:

Monday to Friday: 10:00 AM to 6:00 PM (Indian Standard Time)
Saturday: 10:00 AM to 2:00 PM (Indian Standard Time)
Sunday and Public Holidays: Closed (Emergency support available via email)

15.3 Specialized Contact Channels

For Privacy and Data Protection Inquiries:

Email: info@complyquick.in
Dedicated Phone Line: +91-8368817630
Response Time: Within 48 hours during business days

For Grievances and Complaints:

Email: support@complyquick.in
Direct Line: +91-8368817630
Response Time: Acknowledgment within 24 hours

For Technical Support:

Email: info@complyquick.in
WhatsApp Support: +91-8368817630
Live Chat: Available on our website during business hours
Response Time: Within 4 hours during business days

For Business Partnerships and Collaborations:

Email: connect@complyquick.in
Phone: +91-8368817630

15.4 Service Level Commitments

Response Times:

Email Inquiries: Initial response within 4 hours during business days
Phone Calls: Immediate assistance during business hours, callback within 2 hours if missed
Live Chat: Real-time support during business hours
Grievances: Acknowledgment within 24 hours, resolution within 30 days

Quality Standards:

Professional and courteous communication in English and Hindi
Accurate and comprehensive information in all responses
Escalation to specialized teams when required
Follow-up communication to ensure satisfaction

15.5 Legal and Jurisdictional Information

Governing Law: This Privacy Policy and all related matters are governed by the laws of India, including but not limited to:

The Information Technology Act, 2000 and rules thereunder
The Digital Personal Data Protection Act, 2023
The Indian Contract Act, 1872
The Consumer Protection Act, 2019

Jurisdiction: Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in [To be filled – Jurisdiction city], India.

Regulatory Oversight: Our operations are subject to oversight by:

Controller of Certifying Authorities (CCA)
Ministry of Electronics and Information Technology, Government of India
Relevant consumer protection authorities

15.6 Accessibility and Language Support

Language Support:

Primary communication in English
Hindi language support available upon request
Regional language assistance for specific queries

Accessibility Features:

Website accessibility compliance with WCAG 2.1 guidelines
Large print versions of documents available upon request
Audio support for visually impaired customers

Special Assistance:

Dedicated support for senior citizens and differently-abled customers
Video calling support for complex technical issues
Document pickup and delivery services in select locations

Important Note: This Privacy Policy reflects our commitment to protecting your personal information and providing transparent communication about our data practices. By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy as updated from time to time. Your continued use of our services constitutes acceptance of any modifications to this policy.

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