Terms & Conditions

ComplyQuick (by Utility Spider LLP)

Effective Date: 6^th June 2025
Last Updated: 6^th June 2025

Introduction

Welcome to https://dsc.complyquick.in (“Website”), owned and operated by Utility Spider LLP (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our digital signature certificate facilitation services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Scope of Services

ComplyQuick operates as an intermediary platform that facilitates digital signature certificate services. Our role is specifically limited to:

1.1 Primary Services

• Consultation Services: Assisting users in selecting the appropriate Digital Signature Certificate (DSC) type based on their requirements
• Application Processing: Acting as an intermediary to process applications to authorized Certifying Authorities (CAs) including eMudhra, Vsign, Pantasign, and Capricorn
• Document Management: Facilitating the collection, verification, and submission of Know Your Customer (KYC) documents as required by CAs
• Payment Processing: Enabling secure digital payments through authorized payment gateways
• Customer Support: Providing guidance throughout the DSC application process

1.2 Important Clarifications

• We are NOT a Certifying Authority (CA) and do not issue Digital Signature Certificates ourselves
• Final authority for DSC approval lies solely with the respective Certifying Authority
• We act as facilitators and intermediaries only, with no authority over the final decision-making process of CAs
• All DSCs are issued directly by the respective CAs in accordance with their terms and conditions

2. Legal Framework and Compliance

These Terms are drafted in accordance with and governed by the following Indian laws and regulations:

2.1 Primary Legislation

• Information Technology Act, 2000: Provides the legal framework for digital signatures in India and ensures security and authenticity of documents filed electronically
• Consumer Protection Act, 2019: Ensures transparency and accountability in digital services and addresses unique challenges faced by online consumers
• Indian Contract Act, 1872: Governs contractual obligations and enforceability of digital agreements
• Competition Act, 2002: Prohibits anti-competitive practices and ensures fair market practices

2.2 Regulatory Guidelines

• Reserve Bank of India (RBI) Guidelines: Applicable to online payment processing and electronic transaction security
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: Governing intermediary liability and due diligence requirements

3. Regulatory Compliance and Oversight

ComplyQuick operates under the supervision and compliance requirements of:

3.1 Regulatory Bodies

• Controller of Certifying Authorities (CCA): Under the Ministry of Electronics and Information Technology (MeitY) – governs licensing and operational norms for DSC ecosystem
• Ministry of Electronics and Information Technology (MeitY): For digital governance and IT Act compliance
• Central Consumer Protection Authority (CCPA): Established under Consumer Protection Act, 2019 to regulate unfair trade practices and protect consumer rights
• Reserve Bank of India (RBI): Oversight of payment gateway partners and transaction security compliance

3.2 Compliance Standards

• All operations are conducted in compliance with applicable rules, orders, and guidelines issued by the above authorities
• Regular compliance audits and adherence to prescribed operational standards
• Maintenance of required licenses and certifications for intermediary services

4. User Responsibilities and Obligations

4.1 Information Accuracy

Users are required to:

• Provide complete, accurate, and truthful information during the application process
• Ensure all uploaded documents are genuine, valid, and belong to the applicant
• Update any changes in personal information promptly
• Verify the accuracy of all submitted details before final submission

4.2 Document Integrity

• All KYC documents must be authentic and unaltered
• Users must ensure documents are clearly legible and within validity periods
• Any falsification or misrepresentation of documents may result in immediate termination of services

4.3 Legal Compliance

• Users must comply with all applicable laws and regulations regarding DSC usage
• DSC misuse constitutes a criminal offense under the Information Technology Act, 2000
• Users are responsible for the secure handling and usage of their DSC once issued
• No unauthorized sharing or misuse of DSC credentials is permitted

4.4 Cooperation During Process

• Users must cooperate fully during the verification process
• Respond promptly to requests for additional documentation or clarification
• Be available for video verification calls when required by CAs

5. Pricing, Payments, and Refund Policy

5.1 Pricing Structure

• All prices are displayed in Indian Rupees (INR)
• Pricing may be inclusive or exclusive of applicable taxes (GST/other statutory taxes)
• Tax applicability will be clearly mentioned at the time of payment
• Prices are subject to change without prior notice, though existing transactions will be honored at agreed prices

5.2 Payment Terms

• Payment must be completed before processing of DSC application
• We accept payments through authorized payment gateways only
• All payment transactions are processed securely through RBI-compliant systems
• Payment confirmation is required for service initiation

5.3 Refund Policy

• Standard Refunds: Available within 7 calendar days of DSC issuance, subject to review and valid grounds
• Refund Conditions:
  • DSC must be unused and in original condition
  • Valid reason must be provided for refund request
  • Refund processing may take 7-10 business days
• Non-Refundable Scenarios:
  • Beyond the 7-day refund timeline
  • User non-cooperation during the application process
  • Rejection by CA due to user-provided incorrect information
  • DSC revocation due to user misconduct

5.4 Re-issuance Charges

• Token locking or malfunction: INR 500 – INR 2,000 (depending on DSC type and CA requirements)
• Lost token replacement: As per CA charges plus service fee
• Additional charges may apply for expedited services

6. Intellectual Property Rights

6.1 Ownership

• All trademarks, service marks, logos, and content on this website are the exclusive property of ComplyQuick or its licensors
• Users are granted limited, non-exclusive access to use the website for intended purposes only

6.2 Restrictions

• No reproduction, redistribution, or commercial use of website content without written permission
• Users may not modify, adapt, or create derivative works based on our content
• Any unauthorized use may result in legal action and termination of services

6.3 User-Generated Content

• Users retain ownership of documents and information submitted
• By using our services, users grant us necessary licenses to process and submit information to CAs
• We maintain confidentiality and do not claim ownership of user documents

7. Service Disclaimers

7.1 Issuance Guarantee

• We do not guarantee DSC issuance – final approval is at the sole discretion of the respective Certifying Authority
• Our role is limited to facilitating the application process and providing intermediary services
• CA decisions are final and binding, and we have no authority to influence or overturn such decisions

7.2 Timeline Disclaimers

• Processing timelines are estimates based on normal circumstances
• Actual processing time depends on CA workload, document verification requirements, and user cooperation
• We are not liable for delays caused by CAs, technical issues, or external factors beyond our control

7.3 Technical Limitations

• We are not responsible for CA system downtime, technical glitches, or maintenance issues
• Users should have backup plans for urgent DSC requirements
• We provide support within our technical capabilities but cannot guarantee 100% uptime

8. Limitation of Liability

8.1 Financial Liability Cap

• Our total liability to any user is strictly limited to the amount paid by the user for our services
• This limitation applies regardless of the cause of action or theory of liability

8.2 Excluded Damages

We are not responsible for:

• Indirect, consequential, or punitive damages of any nature
• Loss of business, profits, or business opportunities
• Data loss or corruption not directly caused by our negligence
• Third-party actions or decisions (including CA decisions)
• Force majeure events including natural disasters, pandemics, or government actions

8.3 User Indemnification

Users agree to indemnify and hold ComplyQuick harmless from any claims, damages, or expenses arising from:

• Misuse of DSC or violation of terms
• Provision of false or misleading information
• Violation of any applicable laws or regulations
• Unauthorized use of our services

9. Data Privacy and Security

9.1 Data Collection and Use

• We collect and process personal information necessary for DSC application processing
• Data is shared with CAs only as required for application processing
• We implement appropriate security measures to protect user data
• Detailed privacy practices are outlined in our Privacy Policy

9.2 Data Retention

• Personal data is retained only as long as necessary for service provision and legal compliance
• Users may request data deletion subject to legal and regulatory requirements
• CA-related data may be retained as per their requirements and regulations

10. Term and Termination

10.1 Service Term

• These Terms remain in effect while users access or use our services
• Individual service transactions are governed by these Terms until completion

10.2 Termination Rights

• Users may terminate their account at any time, subject to pending transactions
• We reserve the right to terminate services for violation of these Terms
• Termination does not affect completed transactions or issued DSCs

11. Dispute Resolution and Governing Law

11.1 Governing Law

• These Terms are governed by the laws of India
• All disputes shall be resolved in accordance with Indian legal procedures

11.2 Jurisdiction

• Courts of Ghaziabad, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising from these Terms
• Users consent to the jurisdiction of these courts for all legal proceedings

11.3 Alternative Dispute Resolution

• We encourage resolution of disputes through direct communication
• Mediation and arbitration may be pursued before litigation, subject to mutual agreement

12. Amendments and Updates

12.1 Right to Modify

• We reserve the right to modify these Terms at any time
• Significant changes will be communicated through website notices or email
• Continued use of services after changes constitutes acceptance of modified Terms

12.2 Version Control

• The effective date and last updated date will be clearly mentioned
• Users are encouraged to review Terms periodically for updates

13. Contact Information and Grievance Redressal

13.1 General Contact

For queries, support, or complaints:

• Email: support@complyquick.in
• Phone: +91-8368817630
• Address: Kad-001, Shipra Srishti, Indirapuram, Ghaziabad-201014
• Business Hours: 10:00 AM – 2:00 PM (Monday – Friday)

13.2 Grievance Officer

For consumer protection and grievance redressal:

• Name: Shreshth Saxena
• Email: support@complyquick.in
• Response Timeline: 48-72 hours for acknowledgment, resolution within 15 business days

13.3 Escalation Process

• Level 1: Customer Support Team
• Level 2: Grievance Officer
• Level 3: Management Team
• External: Consumer Protection Authority or relevant regulatory body

14. Miscellaneous Provisions

14.1 Severability

• If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect

14.2 Entire Agreement

• These Terms constitute the entire agreement between users and ComplyQuick regarding the use of our services
• These Terms supersede all prior communications and agreements

14.3 Waiver

• Failure to enforce any provision does not constitute a waiver of that provision or any other provision

14.4 Assignment

• Users may not assign their rights or obligations under these Terms without our written consent
• We may assign our rights and obligations to affiliated entities with appropriate notice

Acceptance and Acknowledgment

By accessing our website (https://dsc.complyquick.in) and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You also acknowledge that you have the legal capacity to enter into this agreement and that your use of our services is voluntary and informed.

This document was last updated on 6^th June 2025. For the most current version, please visit our website.

DSC ComplyQuick
Facilitating Digital Signature Services with Trust and Compliance